Handling complaints in a foreign language

When a customer has a complaint, he or she expects a professional response. Learn how to turn an angry customer into a satisfied customer.
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Handling complaints in a foreign language

Complaints come in all shapes and sizes. But how do you deal with them? When customers complain, they expect a positive and courteous response - in their own language. Wouldn't you? The Handling Complaints workshop teaches you to be convincing as a valuable partner or supplier even in another language.