‘Communication skills’ Training Courses – Handling complaints

When customers have a complaint, they expect a positive and courteous response. During this training course, you will learn how to respond appropriately. An experienced coach links the theory to practical examples from participants and simulation exercises. What’s that mean for you? More satisfied customers and a boost for your corporate image!

 

Who’s it for?

All employees coming into contact with customers, either on the phone or face-to-face.

Duration:
BabblPro: To be discussed - ClassicPro: To be discussed

ClassicPro: face-to-face

BabblPro: online

MXPro: a combination of both

Practical:
At your company premises or at our offices in Brussels, Louvain-la-Neuve or Heusden-Zolder
Number of participants:
Max. 15
Recurrence:
Spread out (over several weeks) or intensive
Programme

The following topics will be discussed:

 

  • listening to the complaint and empathising with the customer
  • asking questions
  • finding out what the real situation is
  • indicating whether a complaint is justified
  • making a proposal to resolve the issue
  • summarising the agreed solution
  • agreeing on an action plan
  • thanking a customer for reporting a problem

Get your training subsidised

Good to know: the Flemish government has subsidies available for training courses.

 

Thanks to Paid Educational Leave (PEL), you can recover €21.30 per training hour per employee.

 

It gets even better! Are you an SME or sole trader? Then you can get up to 40% in financial support for your (language) training courses via the SME portfolio.
 

Note: only companies established in Flanders are eligible for these subsidies.

Would you like to have this course held at your company premises?

Call or mail Cathy De Ceuster and put together your ideal training course, perfectly tailored to your needs.

 

E-mail: cathydeceuster@elanlanguages.com

Phone: +32 (0)468 28 14 16