‘Communication skills’ Training Courses – Holding customer-oriented phone calls

How do you communicate professionally on the phone? What should you do and what shouldn’t you do? Our coach will give you tips & tricks, starting based on cases that you provide. What’s that mean for you? After this training course, you will have the proper ‘telephone reflexes’: customer-orientation and efficiency.

 

Who's it for?
Employees who often speak on the phone and want to learn to communicate more professionally in this regard. This group includes people like management assistants, receptionists, customer service employees, and civil servants.
 

Duration:
BabblPro: To be discussed - ClassicPro: To be discussed

ClassicPro: face-to-face

BabblPro: online

MXPro: a combination of both

Practical:
At your company premises or at our offices in Brussels, Louvain-la-Neuve or Heusden-Zolder
Number of participants:
Max. 15
Recurrence:
Spread out (over several weeks) or intensive
Programme

The following topics are addressed:

 

Tips for holding customer-oriented phone calls

  • asking for the customer’s name and using it occasionally
  • smiling into the phone
  • paying attention to the tempo of your speech
  • explaining why you have to transfer someone
  • ending the telephone conversation in a genuine, pleasant manner
  • being the last one to hang up

 

Studying telephone skills in detail

  • making contact
  • getting information
  • answering questions
  • summarising
  • interrupting, if necessary
  • continuing to ask questions
  • dealing with resistance
  • handling a complaint…

 

 

Would you like follow this training course in French, Dutch, or German? That’s perfectly possible. Please don’t hesitate to contact us.

Get your training subsidised

Good to know: the Flemish government has subsidies available for training courses.

 

Thanks to Paid Educational Leave (PEL), you can recover €21.30 per training hour per employee.

 

It gets even better! Are you an SME or sole trader? Then you can get up to 40% in financial support for your (language) training courses via the SME portfolio.
 

Note: only companies established in Flanders are eligible for these subsidies.

Would you like to have this course held at your company premises?

Call or mail Cathy De Ceuster and put together your ideal training course, perfectly tailored to your needs.

 

E-mail: cathydeceuster@elanlanguages.com

Phone: +32 (0)468 28 14 16