Language Training

Tailored German training course – Call centres

This training course focuses on specific professional goals. The aim is to help call centre employees to operate better in German.

 

Your training course is always tailored. After a thorough analysis of your language needs and prior knowledge, we put together the lesson package. Experienced trainers lead interactive sessions that allow plenty of opportunities for exercises.

Duration:
BabblPro: From 5 sessions - ClassicPro: From 15 hours for each training course

ClassicPro: face-to-face

BabblPro: online

MXPro: a combination of both

Practical:
At your company premises or at our offices in Brussels, Louvain-la-Neuve or Heusden-Zolder
Number of participants:
One - Pair - Group
Recurrence:
Spread out (over several weeks) or intensive
Tailored German training course – Call centres
Programme

Together we set the objectives according to the situations in which the participants need the language.

 

Possible course components:

 

  • Proposing a product or service
  • Selling a product or service
  • Answering customers' questions
  • Troubleshooting technical problems
  • Handling a complaint
  • Conducting a survey

Free online tutorial

Each course member will automatically gain access to ScribblPro - an e-learning module to brush up on their grammar and vocabulary. During and after the training course, every trainee will also receive seven aftercare mails with plenty of interesting audiovisual and reading exercises, useful tips & tricks.

Would you like to organise this training course in your company?

If so, call or e-mail Peter Vaes. He will work alongside you to put together your language training course, perfectly tailored to your needs.

 

E-mail: petervaes@elanlanguages.com

Phone: +32 (0)11 79 05 15